If you’re taking a well-deserved break out of town this summer, we wish you safe travels! If you need medical care while you’re away, here are some tips shared by UC medical plans about how to access care.
Remember: Your UC medical plan will cover urgent and urgent care if you or a covered family member needs it. You or your doctor should contact your health plan after your condition is stable to let them know you received care and to coordinate any follow-up care you may need.
UC PPO plans: CORE, UC Care and UC Health Savings Plan
If you need non-urgent care while traveling within the US, you can use virtual visits through Accolade Care or personal care across the US through the BlueCard Program. To schedule an Accolade Care virtual visit or find a BlueCard provider, call Accolade at (866) 406-1182 or go to the Accolade Digital Member Portal.
Outside the US, call the Blue Cross Blue Shield Global Core Service Center (BCBSGC), available 24/7, at+1 (804) 673-1177to confirm coverage if you are a member of CORE or UC Care and want to seek non-urgent or non-urgent care. When you’re traveling outside the US, the UC Health Savings Plan only covers emergency or emergency care.
If you receive emergency care, have the provider or a travel companion contact the BCBSGC Service Center on your behalf as soon as possible.
To learn more about finding care through your UC PPO plan, visit uchealthplans.com.
Kaiser HMO
Across the US, Kaiser HMO members can receive 24/7 care from a Kaiser Permanente clinician by phone or online. Log in to your kp.org account to find the right care method for you and see what’s available.
You may also receive routine care at another Kaiser Permanente facility while you are traveling; visit the Kaisers support center to learn what to do. Routine services are not covered outside Kaiser Permanente areas, so be sure to get them before your trip.
You can go to any urgent care facility within the US for urgent, non-emergency medical conditions; see Kaiser’s website for information about urgent care options where you do not need to file a reimbursement claim.
If you receive emergency care outside the US, call 1-888-859-0880 (Northern California members) or 1-800-225-8883 (Southern California members) when your condition is stable to notify Kaiser and help you decide what to do next.
Find answers to common questions on Kaiser’s website or call the Travel Away Line at 951-268-3900 (TTY 711 ) for more information.
UC Blue & Gold HMO
Whenever you receive emergency care while traveling outside of UC Blue & Gold HMO’s service area, be sure to notify your primary care physician (PCP) as soon as possible to let them know. You will need your PCP to refer you for any follow-up care.
For non-urgent care, UC Blue & Gold HMO offers 24/7 virtual care through Teladoc. You can also seek care from an urgent care clinic (if possible, contact your PCP first) or a CVS MinuteClinic.
For reimbursement for care received outside of California, including internationally, download a claim form. Be sure to get an itemized bill and any medical records available from the facility or provider to submit with your claim.
For more information, refer to Health Coverage That Goes Where You Go on the UC Member Health Networks website.
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